Support should feel as organised as the product itself.
Use this support page for account issues, billing questions, premium access checks, source corrections and editorial clarification. It gives members a clear route instead of leaving them guessing.
Direct support contact
For membership access, billing questions, editorial corrections or account help, use the main support inbox below.
Account and billing
Use this lane for sign-in problems, missing premium access after payment, plan upgrades or cancellation checks. Keep responses tied to the active plan so there is no mismatch between billing and access.
Editorial and content corrections
Use this lane when a member flags a mismatch between a published analysis and the match context, market naming or source attribution. Corrections should be logged and reviewed before republishing.
How support should be handled
Every support case should end with a clear answer, the next step and the expected time window. Even when an issue needs follow-up, the customer should never feel abandoned or redirected into a dead end.
Recommended support workflow
Verify the account, confirm the active plan, check the relevant analysis or billing event, explain the outcome in plain language and only then close the case. That keeps the service professional and easy to trust.
What to include in your message
To keep support fast and clean, include your account email, active plan, affected page or analysis title, and a short description of what happened. That makes it much easier to resolve the case without extra back-and-forth.